Cancellation Policy

 Cancellation Policy:

  • Customers can cancel their order within 4 hours of placing it by emailing support@ihatke.com.in with the subject line “Cancel – order no.”
  • Refund amount will be credited to the ihatke.com wallet or source account.
  • Refund processing time is 6 to 7 days, and it may take up to 10 business days to reflect in the customer’s bank account.

Cancellation of Shipped Orders:

  • If the customer requests to cancel the product after shipping, 75% of the order value will be deducted, and the remaining value will be credited to the ihatke.com wallet or source account.
  • The deduction covers material, labor charges, and packaging expenses incurred by the company.

Cancellation of Customized Products:

  • If the cancellation is requested after the cancellation timeline, 50% of the order value will be deducted, and the remaining value will be credited to the ihatke.com wallet or source account.
  • Customized products are tailored to the customer’s needs and cannot be used for other purposes, resulting in additional expenses for the company upon cancellation.

Cancellation of Pre-Order Products:

  • If the cancellation is requested after placing the order, 50% of the order value will be deducted, and the remaining value will be credited to the ihatke.com wallet or source account.
  • Pre-order products are specifically catered to the customer’s needs, leading to additional expenses for the company upon cancellation.

Cancellation of Standardized Products:

  • If the cancellation is requested after the cancellation timeline, the refund amount will be processed to the ihatke.com wallet.
  • If the cancellation is requested before or after shipping, 50% of the order value will be charged per product for return and handling charges if a refund to the customer’s bank account is desired. Charges may vary depending on the product.

Cancellation of Mobile Cases, Airpods Cases, Backpacks, Pouches & Sleeves:

  • If the cancellation is requested after the cancellation timeline will not be accepted.
  • If the cancellation is requested before shipping or after shipping, 50% of the order value will be deducted, and the remaining value will be credited to the ihatke.com wallet or source account.

Cancellation of Mobile Glass Cases, Bumper Cases, Clear Silicone Cases:

  • If the cancellation is requested after the cancellation timeline, 50% of the order value will be deducted, and the remaining value will be credited to the ihatke.com wallet or source account.
  • Glass cases are not pre-prepared and stocked due to fragility, so cancellation incurs expenses for the company.

Cancellation of Collectibles:

  • If the cancellation is requested after the cancellation timeline for customized collectibles, 50% of the order value will be deducted, and the remaining value will be credited to the ihatke.com wallet or source account.